Privacy Policy

Effective Date: 17 September 2024

1. Introduction

SurfWatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing SurfWatch, you agree to the terms of this Privacy Policy.

2. Information We Collect

• Personal Information: We may collect personally identifiable information, such as your name, email address, and any other information you provide when signing up for an account or contacting us.
• Non-Personal Information: We may collect non-personal information about how you interact with our website, including IP addresses, browser type, pages viewed, and usage data.
• Photos and Annotations: As part of using SurfWatch, you may upload photos, annotate images, and complete session-related forms. This data is stored securely in your account and is only shared with your consent.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and manage your account
• Respond to your inquiries and provide customer support
• Personalize your experience on the platform
• Improve the website and our services
• Send you important notifications or marketing communications (if you've opted in)

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who help us operate the website, process payments, or perform other services on our behalf.
• Legal Requirements: If required by law, we may disclose your information to comply with a legal process or protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use data about how you use our website. Please refer to our Cookie Notice for more details.

6. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access: Request access to the personal data we hold about you.
• Correct: Update or correct any inaccuracies in your personal information.
• Delete: Request the deletion of your account or personal data, subject to legal and contractual restrictions.
• Withdraw Consent: Withdraw your consent to data processing at any time (e.g., unsubscribe from marketing emails).

To exercise any of these rights, please contact us via the contact form here Contact Form.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Once data is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

SurfWatch is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information.

10. International Users

If you are accessing SurfWatch from outside the United Kingdom, please note that your data may be transferred, stored, and processed in a country different from your own. We will ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of SurfWatch after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via the contact form here Contact Form.